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FAQ
What payment forms do you accept? You can purchase Comme il Faut shoes and our fashion either online or in person at our Austin showroom. The online payment service we use is PayPal.com, the largest online payment company on the internet, and also the fastest, easiest and most secure. With Paypal.com you can pay either from your checking account or with a credit card. Please see the FAQ on PayPal's website if you have further quesions about them. If you visit the Maleva Austin showroom, you can pay by cash or check. What heel heights does Comme il Faut make? 4 inch (the original), 3.5 inch, and 3 inch stilettos. There is also a slightly wider louis shaped heel. Please refer to our Shoe Style Image Glossary to see images of the heel shapes. Do the shoe sizes listed run small or large? The sizes listed on this website are consistent with American street sizes. If you have wide feet, get an open toe style so your toes have more room to spread out. Shoes in suede material are the softest and hence have the most 'give'. You can also refer to our International Sizing Chart if you are ordering internationally. Does Comme il Faut make half sizes? No. If you are a half size, you should order the smaller size in an open-toe style and the larger size in a peep-toe style. What are the tango shoe soles made of? The soles are leather. You may scuff them with a wire brush or on the pavement to give them extra traction before you wear them the first time. You can also wear the shoes in the street without worrying about ruining the soles. Do you accept returns? What if the shoes don't fit me? Yes. If your shoes are not absolutely perfect for you, we will exchange them or refund you the full price minus shipping, as long as the pair is returned unworn and in the same condition. Make sure not to scratch up the bottoms when testing them out! Returns must be sent by priority mail with insurance and buyer covers postage. How often do you receive new shoe shipments? We receive an new batch of 40 pairs almost every week, so there's always something new in stock! Can I special-order a specific pair of shoes from you? When you write to us, tell us what you are looking for (i.e. size, color, material, heel height, open-toe, sandal front or keyhole toe, single strap, crossed straps, ribbon closure) and we can request it in our next order . However, it is difficult to get exactly the same pair that you might have seen somewhere else because Comme il Faut makes each design in batches of just 20 pairs! Each pair is essentially a limited edition item, and Comme il Faut is constantly introducing new styles and materials. This is great because you'll probably be the only person at the milonga with your pair. So, if you come across something in your size that you like, don't wait to make it yours! I want to try a pair of shoes on before buying, but I won't be in New York City any time soon... We travel all over the United States for workshops and festivals and usually bring some shoes. Check the Workshop Calendar on Close-Embrace.com for upcoming appearances.
In Stock - Glossary - Sizing - FAQ - Testimonials |
